We would like to hear from you
Women’s Aid values feedback from anyone who seeks support or information from any employee, volunteer or anyone acting on our behalf including:
- National Freephone Helpline users.
- Face-to-Face Service users.
- Callers to the Women’s Aid administration line.
- Supporters, donors and fundraisers.
- Training participants.
- Charity shop patrons.
Women’s Aid will treat your feedback confidentially (1).
What is feedback?
Feedback can be a comment or a compliment.
It can also include a complaint. A complaint is an expression of dissatisfaction with the service provided or a particular interaction with Women’s Aid.
Why does Women’s Aid want feedback?
Women’s Aid aims to deliver high-quality services in a manner that will earn the respect and confidence of our service users and supporters.
We are committed to confidentiality[1], efficiency, equality, effectiveness, honesty, and integrity and quality improvement.
We would like to hear from you (any person seeking service or information from any employee of Women’s Aid) when things work well and things are not right.
How can I provide feedback?
You can make provide any feedback in a number of ways.
In Person:
- Verbally to the Women’s Aid employee, volunteer or agent that you are already engaged with.
By phone:
- Call 01-678 8858, Monday to Friday, 9am to 5pm. Our reception team will take details and pass them on to the relevant manager.
By email:
Please send an email the relevant department with ‘Feedback’ in the subject line to:
- National Freephone Helpline – helpline@womensaid.ie
- Face-to-Face Services – services.manager@womensaid.ie
- Training – training@womensaid.ie
- Communications and Fundraising – comms@womensaid.ie
- Reception – receptionfeedback@womensaid.ie
- Dundrum Village Charity shop – finance@womensaid.ie
By Post
Please address your correspondence for the attention of the relevant manager, 5 Wilton Place, Dublin 2, D02 RR27.
Read more
(1) See Women’s Aid Confidentiality policy for limits to confidentiality